Xtra Dog Training Workshop Bookings (directly with Xtra Dog Training)

Purchasing tickets

1. Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle Us to cancel the tickets without prior notification, refund, compensation or liability.

2. In addition to the ticket price, your order may require payment of a booking fee per ticket, transaction fees per order and/or other supplementary fees which may apply to the event.

3. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate, but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

Delivery and collection

Tickets will be despatched to you electronically at time of booking.

1. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected, and any corrections are discretionary.

Transferring an in-person-event to a Live-Stream event

1. If for reasons beyond our control we are not able to present an event in-person e.g. the venue is no longer available, a pandemic – local or national lockdown, the organiser has the right to offer the event as a Live Stream event on Zoom or a similar platform. Should this be necessary we will not offer refunds for tickets booked onto the event. At the discretion of the organiser we may offer a voucher to attend an alternative in-person event

Cancellation Rights and Refunds

1. Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions.

Ticket transfer

1. You are not permitted to purchase tickets for resale, but may pass tickets on at cost price if you become unable to attend the event

Cancellation, change or postponement of an event

1. If an event is rescheduled, we will give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is canceled you will be offered a refund.

Photography and Filming

    1. At in-person events we will sometimes take photographs and film some or all of the event. This footage may be used for promotional  or educational purposes, if you would prefer not to be photographed or filmed, please inform the instructor or their assistant when attending the course.

      2. On Live-stream events, the course will be recorded and may be used for educational or promotional purposes. if you would prefer not to be recorded please do not join the course using a webcam.

Timings

        If for reasons beyond our control we have to change the time of a live-stream course, the organiser has the right to do so, as long as they provide a minimum of 48 hours notice. Should this be necessary we will not offer refunds for tickets booked onto the event. At the discretion of the organiser we may offer a voucher to attend an alternative live-stream event